Contact Us

Thank you for visiting fairilife.com. Our store is currently temporarily unavailable for new orders. We provide full professional customer support for all purchased modern home lighting products, including LED ceiling lights, adjustable pendant lights, bedside and desk table lamps, multi-functional floor lamps, decorative wall sconces, and all indoor residential lighting essentials.

Customer Support

Email: afadsryr0@outlook.com

Privacy / Data Requests: afadsryr0@outlook.com

Typical Response Time: Within 24 hours for most inquiries; up to 24–48 business hours during peak periods

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time, excluding U.S. federal holidays

Support Availability: We monitor customer messages regularly and provide timely assistance for existing orders, product issues, shipping inquiries, installation guidance, and all after-sales support requests.

Business Information

Legal Business Name: fairilife.com

Website: https://fairilife.com/

Business Mailing Address:

fairilife.com

350 Washington Street

Boston, MA 02108

United States

How We Can Help

Our professional support team offers reliable after-sales support for all fairilife home lighting products and completed orders. We can assist with the following requests:

Lighting product dimensions, material specifications, finish and color options, voltage parameters, and package component details
Home lighting fixture specifications, brightness adjustment settings, color temperature functions, and indoor installation compatibility guidance
Lamp wattage ratings, lighting coverage range, dimming operation instructions, and daily maintenance & cleaning guidelines for all light fixtures
Existing order status checks, real-time shipping tracking, delivery delay updates, and shipping address correction requests
Damaged home lights, missing lamp accessories, defective lighting parts, incorrect item delivery, and incomplete shipment resolution
Return authorization approval, refund progress inquiries, and lighting product exchange service support
Payment confirmation verification, promotional code issues, checkout troubleshooting, and all transaction-related customer assistance

Information to Include for Fast Support

To help our support team resolve your lighting product and order issues quickly and accurately, please include the following information in your support message:

Your valid fairilife order number
The email address used during order checkout
Exact lighting product name, color, style, and series details
A clear, detailed description of your product or order issue
Relevant photos of the lighting fixture, product packaging, shipping label, or damaged areas (if applicable)

Damaged or Defective Items Policy

If your delivered lighting products arrive damaged, defective, incomplete, or inconsistent with the official product description, please contact our support team within 7 calendar days after delivery. Please retain all original product packaging materials until your support case is fully resolved. Packaging photos and product condition evidence may be required for carrier claim verification, replacement approval, or return processing. This policy covers all fairilife home lighting products, including multi-piece lamp sets, large floor lamps, and ceiling light fixtures.

Return Address Notice

Do not send returned lighting products directly to our business mailing address unless you receive explicit written confirmation from our customer support team. All eligible returns must be delivered to our designated official warehouse or inspection facility. Unauthorized returns sent to the mailing address will result in processing delays, package refusal, or return to sender.

Important Security Notice

To protect your personal and financial security, never submit credit card numbers, security codes, account passwords, or sensitive payment information via email. All secure transactions are exclusively processed through the official encrypted checkout page at https://fairilife.com/.

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